Please find below all the technical information and FAQs for Swans TV Live for the upcoming 2023-24 season.

 

TECHNICAL INFORMATION

WHAT DEVICES DOES SWANSTV LIVE WORK ON? 

Live video streams are only available on the desktop version of the official swanseacity.com website or via the official club app on mobile or tablet.

If you are unsure whether your technology will support SwansTV Live, please contact swanstvlive@streamamg.com with your device and browser details.

 

WHY CAN'T I VIEW THE LIVE STREAM ON MOBILE?

All live games can be viewed on desktop/laptop. On mobile and tablet devices, games cannot be accessed through the mobile browser due to EFL regulations. However, coverage can be accessed via the official Swansea City App. The app is called The Official Swans App and can be found on Google Play/Apple Store For the best support with the live stream and audio commentary, the recommended browser is Google Chrome across all devices. The streaming may not be supported on some versions of Internet Explorer.

 

WHAT ARE THE SYSTEM REQUIREMENTS?

For use of SwansTV Live your device needs to comply with the following minimum system requirements: • Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks. • Memory: 2GB (1GB for netbooks) 128MB of graphics memory. • Operating Systems: Windows 8.1 or later, Mac 9+. • Browsers: latest versions of Microsoft Edge, Mozilla Firefox and Google Chrome, Safari. • 512MB of RAM (1GB of RAM recommended for netbooks). • Mobiles & Tablets: Operating System: Android 6+, iOS 9+.

 

WHAT ARE THE INTERNET CONNECTION REQUIREMENTS?

You will require a WiFi or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD.

 

I'M HAVING ISSUES WITH MY VIDEO FEED. WHAT CAN I DO?

In the first instance please report your technical issues to swanstvlive@streamamg.com who can investigate whether there is a problem with the broadcast. If there are no issues at the broadcast end, we'll ask you to confirm some details about the device, software and your internet connection. Please note that it is your responsibility to ensure you are using compatible technology ahead of purchasing a SwansTV Live subscription.

 

HOW DO I GET A REFUND?

Refunds can only be issued for people who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note that if you do not watch a stream through choice, or don't report a technical issue to customer service during the game, we will not be able to issue a refund. Refunds will not be issued for supporters attempting to access via a VPN or using a smartphone or tablet browser.

 

CAN I WATCH THE LIVE STREAM GAMES IN MY LOCAL PUB/BAR?

No. It is for private, individual use only. Commercial premises are excluded from the live streaming service. 

 

CAN I GET AN ILLEGAL FEED?

All feeds of the game are monitored by the club and we will prosecute individuals who illegally stream live games.

 

MY FEED KEEPS BUFFERING. WHAT'S WRONG?

Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net. Test your download speed. Results should show a minimum of at least 2Mbps to process streamed content along with usual browsing activities efficiently.

 

I'M RECEIVING A “MEDIA NOT FOUND” MESSAGE.

The live video commentary player will only be live during a match. If the game has kicked off and you are receiving this message, please contact: swanstvlive@streamamg.com.