Pro Soccer Residential FAQs
Pro Soccer Residential FAQs
You can find all the frequently asked questions for the Swansea City Pro Soccer Residential below. If you still can't find what you're looking for, the easiest way to contact us is to email international@swanseacity.com.
How much does it cost and what is included?
The package is priced at £3,499 + VAT per attendee and includes a full week of training, full board accommodation, and transport to/from accommodation and training venue.
It does not include airfare or transfers from the arriving airport. Optional airport transfers are available to book at a cost of £299 + VAT, for more information please click below.
How do I pay and what are the payment terms?
Payment will be required when your booking has been confirmed by Swansea City AFC.
Payment is either required in full or you can pay a deposit of 50%, with the final balance due no later than May 1st 2024.
You will be contacted via email with a secure URL to make payment online, based on the option you have selected. We accept all major credit card types.
Does the Residential have a refund policy?
Yes, please see the terms and conditions for further details.
Can I travel with my child to the Residential?
Yes, you are welcome to take your child to the residential and pick them up again at the end. We do not allow access to the residential for parents during the week.
We can send you detailed information for the residential and recommendations on local hotels, please contact our team directly on international@swanseacity.com for more information.
Please view our detailed parent guide for more information.
How much money should my child take to the residential?
In our residential everything is included in the price including the cost of meals and transport across the residential site and accommodation site. However, it is advisable to bring some money for the airport or other expenses.
How can I contact my child during the Residential?
Most young people use their mobile phones to contact their parents (accomodation will have a Wi-Fi connection so they can get in touch free of charge).
If your child does not have a mobile phone, the residential will have a landline telephone which can be used. Young people will be able to call home during their free time.
What happens if my child is homesick?
We understand that this may be the first time your child has been away from home, if you have any concerns we recommend making contact with the Residential Manager at the earliest opportunity. We have experienced staff on hand 24/7 to deal with homesickness.
What if my child has allergies or special dietary needs?
If your child has any allergies or a special diet it is very important that you notify us in advance via the Player Welfare Form so that we can ensure the catering team are prepared.
How many staff are there for each child?
There will be at least one member of staff per ten children.
Dedicated staff will stay in the accommodation during the entire duration of the camp. They will eat and sleep in the same accommodation, and staff will always be easily accessible.
How are the training groups formed?
Players are grouped by age and ability depending on the size of the residential.
Is there a medical team in the residential?
Our residential has staff trained in the treatment of minor ailments and injuries. There are other staff who practice physiotherapy. Any serious injuries will be dealt with by a medical professional and parents will be informed of any injury, particularly if it prevents their child from participating in football training. Any player requiring medical attention will be accompanied to the doctor’s surgery or nearest hospital (as appropriate) by a member of our staff.
Emergency Contact
If you have an emergency and need to contact your child, please telephone the appropriate number and speak to the residential manager first. They will either get your child to the phone or relay any message in an appropriate manner.
Our 24 hour emergency telephone numbers will be sent to you before the start of the residential.
Complaints Procedure
We do hope that there are no complaints before, during or after the residential however, please email international@swanseacity.com where any complaint will be dealt with in a timely manner.