Ticketing information | South Wales Derby
Swansea City can confirm ticketing arrangements for the upcoming South Wales derby against Cardiff City.
The Swans will travel to Cardiff City Stadium on Saturday, January 18 with kick-off at 12.30pm.
Tickets for this fixture will go on sale from 1pm on Tuesday January 7, and we strongly encourage supporters to read all the below information before they purchase to ascertain their window to purchase tickets.
Please note that all tickets for this fixture will be online only however those with accessibility requirements will be able to purchase over the phone and in person on days when the ticket office is open. [Further accessibility information can be found below].
Supporters are reminded that this remains a ‘bubble’ fixture, meaning anyone wishing to attend must travel on official supporter coaches bar a small number of travel direct requests.
Coaches will depart from the Swansea.com Stadium and supporters must purchase both a ticket and return travel package. As there are a limited number of tickets available for this fixture, there will be a priority scheme in place.
TRAVEL INFORMATION
In conjunction with South Wales Police, the club will adhere to stringent checks to ensure everyone wishing to attend this fixture can do so safely.
All supporters must only purchase a ticket in the name of the attending person. You should not purchase tickets under the account of someone in your network if they do not plan on attending this fixture.
There will be strict entry protocols in place on the day, including allocated arrival times and ID checks that must match the name on the coach ticket, before boarding.
Examples of photo ID include a passport, driving licence or official student card.
If you do not have a photo ID, or require further guidance or assistance, then please email support@swanseacity.com and we will be happy to provide information on ID options that will be accepted.
If the details on your voucher do not match the details on your ID, then entry will be refused and no refund issued.
Additionally, there will be thorough entry searches and any supporters attempting to smuggle alcohol or other prohibited or dangerous items (including, but not limited to, flares and smoke canisters) onto the stadium site will be refused entry, issued with a stadium ban, and will not receive a refund.
Please note the club has a zero-tolerance approach to anti-social behaviour, and anyone found to be displaying such conduct will not be allowed to board the coaches.
Supporters are advised that no bags larger than A4 size will be allowed. Food is permitted on the coaches, but only sealed water and soft drinks bottles will be allowed. There will be an external catering unit on arrival at the stadium and supporters will have access to toilets within the concourse.
Please note that under-18s must have a responsible accompanying adult who is 18 or over with them to board the coaches. As stated previously, there will be strict ID checks on the day, and any supporter under the age of 18 attempting to board the coaches without an accompanying adult will be refused entry and no refunds will be issued.
The club will clearly outline the process and procedures supporters will need to follow for the ID and entry checks in the days immediately prior to the game.
Following supporter feedback, there will be a family coach available for this fixture. Supporters wishing to book to travel on this coach are advised to email ticketing@swanseacity.com after your purchase with your order number.
TRAVEL DIRECT
A limited number of tickets will be made available for supporters who live closer to Cardiff, or further east, to travel independently.
You must purchase a Swansea.com Stadium travel package first to secure your place. If you wish to travel direct, you must then email your request to traveldirect@swanseacity.com with your name and Jack Army membership account number.
If your request is approved, you will be notified and the coach travel element of your package will be refunded to you. This option is limited and requests will be processed on a case-by-case basis. We advise supporters to email us as soon as you have booked your travel package, and not before.
ACCESSIBILITY
Due to the ticketing system not being able to process ballots and ticket & travel packages at the same, accessibility sales will be different to the usual sales process and the ballot will not be available.
To purchase, supporters must log in with their standard Swans Club account and find the relevant ambulant/wheelchair ballot package to their price class (I.E ambulant adult, wheelchair senior, etc) and select one ticket. Please then head back to the event list and select the ambulant or wheelchair carer ticket and travel package.
Please note that it is important you select a carer package as well as a paid package otherwise you may miss out on tickets for your carer in the event of a sell out.
Once you have both packages in your basket, please hit the re-assign button and assign the carer package to your carer account in your network. You will then be able to checkout as standard.
If you have any queries on this, please call the ticket office on 01792 616400 (option 1).
ON THE DAY
Supporters who purchase a ticket and travel package will be sent a voucher via post, which must be brought with them on the day of the fixture.
Departure time from the stadium will be confirmed shortly, however this is likely to be from 9.30am. We urge supporters to check their emails for updates for the arrival time at the stadium.
If your voucher has not arrived by Friday, January 17, please contact the ticket office for a replacement voucher. Your replacement voucher must be collected before Saturday, January 18. The ticket office will be open on Friday, January 17 between 9am and 5pm for collection and re-prints.
HOW TO PURCHASE AND ORDER OF SALE
Tickets will be available to purchase online only via our ticketing site. We anticipate a high volume of calls and urge supporters to ensure they have access to their online accounts. Additionally, supporters wishing to purchase on behalf of others are strongly advised to ensure you have linked yourself to your friends/family in the My Network and have assigned yourself to manage tickets on their behalf.
It is strictly one ticket per qualifying Jack Army member.
Supporters are advised that the cut off for loyalty points to be accrued is the Portsmouth away fixture on New Years Day. No points or membership purchases after the 3rd January will count towards the Cardiff fixture.
Tuesday, January 7 at 1pm
Jack Army Season Ticket Holder Members with at least 117 loyalty Points
Tuesday, January 7 at 5pm
Jack Army Season Ticket Holder Members with at least 100 loyalty Points
Wednesday, January 8 at 10am
Jack Army STH & Jack Army Non-STH Members with 70+ points
Wednesday, January 8 at 1pm
All remaining Jack Army and Jack Army STH Members
Any additional sale dates will be announced in due course.
Jack Army members will be awarded three points for this fixture.
Ticket and coach prices are as follows:
Adults - £30* ticket + £20 bus = £50
Seniors (over-60s) - £23* + £20 bus = £43
Under-21s - £20* + £20 bus = £40
Under-16s - £13* + £20 bus = £33
*(excludes postage fee of £1.25 online per order/delivery and £2.50 per ticket over the phone with the ticket office).