Swansea City confirm season ticket refund options for 2019-20
Swansea City would like to provide supporters with season ticket refund options for the four remaining home games of the 2019-20 season.
With the remaining Championship fixtures being played behind-closed-doors, all supporters will be able to claim partial refunds on their 2019-20 season tickets. We are also providing some alternative options which we hope our season ticket holders will find attractive and enable you to assist the club during this coronavirus crisis.
Included in those options is a pledge that if the club secures promotion this season, we will offer a 50 per cent discount off season tickets for the 2020-21 campaign for current season ticket holders who are able to forego a 19-20 refund. For those that have already renewed for next season, we will refund you the difference. (Amounts may vary depending on any behind-closed-doors elements).
The club and Swansea City Supporters’ Trust have worked closely together to agree the following options which we hope will meet with the approval of the Jack Army.
Swansea City chairman, Trevor Birch, said: “I would like to thank supporters for their patience while we have been finalising the options below, together with the 50 per cent off pledge for next season if we are promoted at the end of this campaign.
“With the EFL confirming that we will be able to stream all of our nine games, home and away, live into the homes of our supporters, it will provide the Jack Army with the chance to watch the team in action during the current coronavirus restrictions.
“I am also acutely aware that many families are struggling financially during the pandemic and the partial refund may be a welcome boost to their family finances. So, whatever option you prefer, your ongoing support means a huge amount to everyone at this proud football club.’’
Trust chairman, Phil Sumbler, said “We are grateful to the club’s management team for the way they have proactively worked with the Trust on an issue that is very important to our members and the fans generally.
"We understand the financial impact of this crisis to our club, but we are also aware of the major financial impact it has had on families and businesses across the Swans community. That is why it is important that a refund option is available to season ticket holders, and we are also pleased that every effort has been made to make attractive alternative options available.
“While none of us will be able to attend matches in person for some time yet, we’re sure the Jack Army will be cheering on the Swans as we continue our fight for a promotion place.”
We have already announced that supporters with individual match tickets and hospitality will be automatically refunded, while Premier Club members and corporate and seasonal hospitality guests will be contacted individually with their options.
Here are the options for 19-20 season ticket holders....
Option 1: Partial refund of your season ticket. Individual amounts are as follows:
Please note that these are estimates only. Some amounts may vary slightly depending on personal purchases.
The deadline for claiming your partial season ticket refund is 10am on Monday, June 15. This deadline is put in place so the club can facilitate option two in time for the first fixture.
Click HERE to confirm this option and complete the relevant request.
*See non-online season ticket holders note below.
Option 2. Free live streams of ALL nine Swans’ home and away fixtures (non-season ticket holders will be charged a minimum of £10 per individual game and will not be able to watch ‘live’ Sky fixtures);
*Plus: A minimum of 70% (amounts to an additional 20% discount) off all remaining 19-20 retail stock, excluding gifts and accessories. Online only from July 16 to July 26. This discount will be for season ticket holders only;
*Plus: 50% discount off season tickets for the 20-21 campaign if we are promoted this season. For those that have already renewed for next season, we will refund you the difference. (Amounts may vary depending on any behind-closed-doors elements). Excludes hospitality.
*Plus: A thank you card pre-signed by the players, manager and chairman.
The deadline for claiming this option in order to receive the first fixture is 10am on Monday, June 15.
You will receive a promotional code, instructions on how to log in and access to a test stream ahead of the fixture. We will provide detailed streaming and customer support information on the official site as soon as possible this week.
To help us deliver your code, you must update your details or create a Swans Club Account HERE.
One promotional code will give you access to the stream on one device (computer, tablet or mobile) at a time
*See non-online season ticket holders note below.
**See Family Season Tickets note below.
Click HERE to confirm this option and complete the relevant details
Option 3. A free ‘lucky dip’ gift from the Swans that will include the likes of retail stock, Junior Jack membership, upgraded lounge access for next season, vouchers or mascot places etc;
*Plus: A minimum of 70% (amounts to an additional 20 per cent discount) off all remaining 2019-20 retail stock, excluding gifts and accessories. Online only from July 16 to July 26. This discount will be for season ticket holders only;
*Plus: 50 per cent discount off season tickets for the 2020-21 campaign if we are promoted this season. For those that have already renewed for next season, we will refund you the difference. (Amounts may vary depending on any behind-closed-doors elements). Excludes hospitality.
*Plus: A thank you card pre-signed by the players, manager and chairman;
The deadline for claiming this option is 10am on Monday, June 15.
Click HERE to confirm this option and complete the relevant details.
**See Family Season Tickets note below.
Please note: In the event that supporters decide not to select any of the above options by the deadline of Monday, June 15 (10am), then your partial refund will remain in the club to assist its long-term financial sustainability.
*Plus: 50% discount off season tickets for the 20-21 campaign if we are promoted this season. For those that have already renewed for next season, we will refund you the difference. (Amounts may vary depending on any behind-closed-doors elements). Excludes hospitality.
*All supporters will receive a thank you card pre-signed by the players, manager and chairman.
All of the above options are available to season ticket holders, seasonal hospitality guests and Premier Club members.
Premier Club and seasonal hospitality guests will be contacted separately to select their option. If you haven’t been contacted within the next 72 hours, please email hospitality@swanseacity.com if you are a hospitality guest, or catherine.thomas@swanseacity.com if a Premier Club member.
*Non-online season ticket holders
For those supporters who do not have access to a computer of struggle with online technology, we will be setting up a staffed hotline number where you can request and process any of the options above. In these circumstances, the deadlines above for selecting your option may be relaxed.
**Family season tickets
For those season ticket holders with multiple tickets within the same household, all forms need to be completed separately. Adults will need to do this on behalf of children under the age of 14 in line with the club’s ticketing policy.
Please note that supporters cannot select the streaming option on their children’s account and then claim an adult priced refund on their own account. If this is the case, the selection will automatically switch to the adult streaming option and the child will receive option 3 above.
For further details around refunds, please email the ticket office at ticketoffice@liberty-stadium.com. With staff working remotely, please allow additional time for a response.
Season ticket details for next season will be released once we have a clearer picture of how football will be played in 20-21.
Swansea City and the Supporters Trust would like to thank fans for their support.
