Matchday Guide | Swansea City v Stoke City

All season ticket holders have access to a digital in-app ticket, through the Swans Official app. 

Season ticket cards remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.

If you had a season ticket in 2023-24, then your existing card has been renewed.

If there is any issue with your season ticket, we encourage you to get in touch with the ticket office using the contact details further below in this article.

Like season tickets, matchday tickets can be accessed via the Swans Official app. 

To use the in-app ticketing service, supporters should check their app is up to date and that they are running the latest version to ensure the correct tickets are pulling through. This may involve visiting your relevant app store.

Ticket holders will need to use their Swansea Club Account to access their ticket and ensure it is linked to the correct season ticket account. For more information on this and a walkthrough of the steps needed, please visit our FAQs.

Eligible supporters can access the ‘Jacks’ tab of the Swans app and click ‘view your matchday ticket’. This may prompt users to log in with their Swans Club Account, before displaying their ticket(s).

Swansea City would like to remind supporters who wish to use this service that it is the responsibility of ticket holders to check that their in-app ticket is visible before they travel to the Swansea.com Stadium. You will need internet connection for your season ticket to appear, and we highly recommend adding your ticket to your smartphone wallet before travelling if possible.

Click HERE for our FAQs.

Tickets for the match are still on sale!

The quickest and easiest way to purchase is online and you can click HERE to buy.

These tickets can be accessed in a number of ways: 

• print at home
• collection from the ticket office
• in-app digital ticket

Tickets can also be purchased over the phone by calling 01792 616400 and selecting option one.

While we recommend that supporters purchase in advance of the game, tickets can be purchased in person at the ticket office on matchday, with the ticket office set to open at 9am.

Any supporters looking to collect matchday tickets will be able to do so from the ticket office between 9am and kick-off.

To honour one of the most important figures in the club’s history, the club – with support from the Former Players’ Association and Supporters’ Trust - has re-furbished and re-named the 'Riverside Lounge' as the 'Mel Nurse Bar' in the Swansea.com Stadium’s East Stand.

The 'Mel Nurse Bar' will formally open its doors at 1pm. It is open to all home supporters, but you will need to show a match ticket or season ticket in order to gain access. 

The bar will also remain open post-match, we hope to see you there!

At the end of the 2023-24 season, the club introduced reusable cups to its concourses, with the aim of becoming more sustainable. This initiative will continue for the 2024-25 season and we encourage supporters to return their cups to designated collection points when they have finished their drink. 

New for the 2024-25 season, supporters can see add their social post to the stadium’s big screen on matchday using #SwansMatchday

Tag your posts to see yourself on the big screen!

Public parking is available at the Park and Walk site across the road from the Swansea.com Stadium at a charge of £7 per car. 

Road closures will be in place for up to an hour post-match, which can be viewed on the map below:

The club shop will be open from 9.30am until 6pm.

Please note, the Swansea.com Stadium is a cashless venue.

The Westacres South Stand is our designated family stand. For this match, the usual activities which take place in the concourses have been moved to the fan park (located just outside the south stand).

The fan park opens from 12.30pm and can be accessed by supporters from any stand on production of a season ticket or Stoke City match ticket.

More details about the fan park are at the top of the article.

Food and Beverage

All food and drinks purchased from the outlets in the fan park, can be taken into the stadium.

Swansea City and Levy launched a new retail menu across concourses at the start of the season and more information can be found here.

Supporters can also enjoy a coffee from the Reviva Coffee Van which will be situated outside the West Stand. Supporters who purchase a beverage from the van are welcome to take this into the Swansea.com Stadium to enjoy.

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Our early bird offer will take place until 2.30pm, and supporters can enjoy a pie and a pint of Carling for £8.

Self-order units are in use in the West Stand and South Stand concourses. For information on how to use the units, please click the button below.

Following supporter feedback, we have introduced an inclusion room at the Swansea.com Stadium which will be available to supporters who may require a quiet space at home matches.

This is part of our ongoing commitment to be a wholly inclusive and welcoming club for everyone.

For more information about accessible facilities in the stadium, click here.

Swansea City aims to create a welcoming and inclusive environment for everyone and we understand that not everyone enjoys a game in the same way.

We have a number of in-stadium facilities to support supporters enjoy their matchday and further information about these can be found HERE.

The club has joined with AccessAble to create visual guides. These can be viewed HERE.

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Swansea City is delighted to have a BSL interpreter onsite for our home matches.

Our interpreter, Talina Jones, will appear on the stadium big screen with our stadium announcer to bring the matchday to Deaf and hard of hearing supporters at the stadium.

And will also be on hand to support fans for whom BSL is their main language.

Click here to find out more.