Matchday Guide | Swansea City v Portsmouth
Swansea City host Portsmouth on Saturday (November 30). The game kicks off at 3pm and turnstiles will open at 1.30pm.
Tickets for this match remain on sale and can be purchased online below.
If this is your first time coming to the Swansea.com Stadium, check out our First Time Fans and Family Guide.
TICKETING
SEASON TICKET HOLDERS
All season ticket holders have access to a digital in-app ticket, through the Swans Official app.
Season ticket cards remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.
If you had a season ticket in 2023-24, then your existing card has been renewed.
If there is any issue with your season ticket, we encourage you to get in touch with the ticket office using the contact details further below in this article.
DIGITAL TICKETS
Like season tickets, matchday tickets can be accessed via the Swans Official app.
To use the in-app ticketing service, supporters should check their app is up to date and that they are running the latest version to ensure the correct tickets are pulling through. This may involve visiting your relevant app store.
Ticket holders will need to use their Swansea Club Account to access their ticket, and ensure it is linked to the correct season ticket account. For more information on this and a walkthrough of the steps needed, please visit our FAQs.
Eligible supporters can access the ‘Jacks’ tab of the Swans app and click ‘view your matchday ticket’. This may prompt users to log in with their Swans Club Account, before displaying their ticket(s).
Swansea City would like to remind supporters who wish to use this service that it is the responsibility of ticket holders to check that their in-app ticket is visible before they travel to the Swansea.com Stadium. You will need internet connection for your season ticket to appear, and we highly recommend adding your ticket to your smartphone wallet before travelling if possible.
Click HERE for our FAQs.
PURCHASE TICKETS
Tickets for the match are still on sale and it's kids for a quid!
The quickest and easiest way to purchase is online and you can click HERE to buy.
These tickets can be accessed in a number of ways:
- print at home
- collection from the ticket office
- in-app digital ticket
Tickets can also be purchased over the phone before 12.30pm on matchday. To purchase over the phone, please call 01792 616400 and select option one.
Tickets can be purchased in person at the ticket office until kick-off.
TICKET COLLECTIONS
Any supporters looking to collect matchday tickets will be able to do so from the ticket office between 9am and kick-off.
ACCESS TO EAST STAND
Ticket holders in the East Stand should also be aware of an alternative route to access their seats for this game.
Supporters can access turnstiles by walking around the South Stand, or by taking the route identified on the map below in green.
Please note, this alternative route will be a return to the usual model, and not the model used for the fixture against Leeds United.
FUEL THE FOODBANK
Swansea City has teamed up with Nathaniel Cars for the 'Fuel the Foodbank' initiative ahead of Christmas.
Supporters attending Saturday’s match against Portsmouth are invited to support the campaign by donating a food, hygiene, or Christmas treat item.
The team from Nathaniel Cars will be stationed next to their car, which is situated outside the stadium ticket office between 12pm and 3pm.
Further details about the campaign, as well as a list of items which are most needed, are available HERE.
GIVE A JACK A JACKET
Swansea City AFC Foundation’s popular 'Give a Jack a Jacket' campaign will be based in the following places ahead of Saturday’s match.
- Outside the ticket office
- Outside the Mel Nurse Bar
- Outside the ground in the north-west corner
Any supporters with jackets in good condition which they no longer need are invited to donate these to those across the city and community who would benefit from them most this winter.
MATCHDAY
MEL NURSE BAR
The Mel Nurse Bar will open its doors at 1pm. It is open to all home supporters, but you will need to show a match ticket or season ticket in order to gain access.
The bar will also remain open post-match, we hope to see you there!
REUSABLE CUPS
We encourage supporters to return their cups to designated collection points when they have finished their drink.
GET YOUR SOCIAL POST ON THE BIG SCREEN
Add your social post to the stadium’s big screen on matchday using #SwansMatchday
PARKING AND TRAVEL
Very limited parking is available at the Park and Walk site across the road from the Swansea.com Stadium at a charge of £7 per car. This is first come, first served and controlled by the council.
There is also limited parking available at the lcv Group site, available to purchase online at £7.
For more information about the lcv Group parking, please click HERE.
Our parking partners Big Parking also offer offsite parking options - find out more about these HERE.
Road closures will be in place around the ground and these can be viewed on the map below, alongside bus stops, and car park options.
CLUB SHOP
The club shop will be open from 9.30am until 6pm.
Please note, the Swansea.com Stadium is a cashless venue.
FAMILY STAND
The Westacres South Stand is home to our family zone with games and activities starting when turnstiles open.
Swansea City AFC Foundation will be providing entertainment with our table football, Batak Machine, and ping pong games.
And you can also take part in our games and dancing hosted by resident South Stand entertainer Jo Jo from Heaven Sent Parties.
Our Foundation staff will also be hosting a penalty shootout between 1.30pm and 2.30pm – so make sure you arrive early to take part!
Don't forget to listen out for the 2pm Swansea City team news delivered by one of our Junior Jacks!
FOOD AND BEVERAGE
Swansea City and Levy launched a new menu across concourses at the start of the season and more information can be found here.
Self-order units are in use in the West Stand and South Stand concourses. For information on how to use the units, please click the button below.
INCLUSION ROOM
Our inclusion room is located in the West Stand and can be accessed via main reception and via the West Stand concourse. (The door is near Access D).
The room is available to supporters who may require a quiet space during matches.
This is part of our ongoing commitment to be a wholly inclusive and welcoming club for everyone.
For more information about accessible facilities in the stadium, click here.
ACCESSIBILITY
Swansea City aims to create a welcoming and inclusive environment for everyone and we understand that not everyone enjoys a game in the same way.
We have a number of in-stadium facilities to ensure supporters enjoy their matchday and further information about these can be found HERE.
The club has joined with AccessAble to create visual guides. These can be viewed HERE.
BRITISH SIGN LANGUAGE
Swansea City is delighted to have a BSL interpreter onsite for our home matches.
Our interpreter, Talina Jones, will appear on the big screen with our stadium announcer to bring the matchday to Deaf and hard of hearing supporters at the stadium.
And will also be on hand to support fans for whom BSL is their main language.
Click here to find out more.
REVIVA COFFEE VAN
The Reviva Coffee Van will be in place for this fixture serving a full range of hot and cold coffees, as well as tea and hot chocolates.
All drinks purchased from the Reviva Coffee Van can be taken into the ground with you, so get one before heading through the turnstiles.
FLASHING LIGHTS
If the Swans win, there will be a period of flashing lights at full time. This will last no longer than one minute.