Matchday guide | South Wales Derby

All season ticket holders have access to a digital in-app ticket, through Swans Official app. More information is available on this by clicking here.

Supporters are reminded that season ticket cards will remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.

Any supporters using the digital tickets, are strongly advised to add tickets to Apple/ Google wallet in advance so you do not have signal issues trying to load tickets at the turnstile.

If there is any issue with your season ticket, we encourage you to get in touch with the ticket office as soon as possible.

New season ticket holders, and supporters who have changed seat or price class this summer, are advised to arrive early.

Supporters are reminded that they can also access a digital copy of their season ticket or matchday ticket via the Swansea City app. 

To use the in-app ticketing service, supporters should ensure their app is up to date and that they are running the latest version to ensure the correct tickets are pulling through. This may involve visiting your relevant app store.

Ticket holders will need to use their Swansea Club Account to access their ticket and ensure it is linked to the correct season ticket account. For more information on this and a walkthrough of the steps needed, please visit our FAQs.

Eligible supporters can access the ‘Jacks’ tab of the Swans app and click ‘view your matchday ticket’. This may prompt users to log in with their Swans Club Account, before displaying their ticket(s).

Swansea City would like to remind supporters who wish to use this service that it is the responsibility of ticket holders to check that their in-app ticket is visible before they travel to the Swansea.com Stadium. You will need internet connection for your season ticket to appear and we highly recommend adding your ticket to your smartphone wallet if possible.

Supporters are reminded that season tickets and print at home tickets will also remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.

Click HERE for our FAQs.

Any supporters looking to collect matchday tickets will be able to do so from the ticket office only.

The ticket office will be open from 10am for any ticketing issues, and collections.

Supporters are advised to contact the ticket office as earlier as possible.

Please contact the ticket office if you have any queries regarding your ticket. This might include the following:

• You have purchased a matchday ticket and have not received your print at home copy.
• Your ticket (season ticket or match ticket) is not showing in your app.
• You wish to upgrade a concession season ticket

We ask you to please contact the ticket office team via email ticketing@swanseacity.com or phone (01792 616400 and select option 1).

Season ticket holders with a concession ticket who are not attending Sunday’s fixture can upgrade their ticket to an adult ticket and pay the difference in match ticket pricing. The supporter will then receive a print at home ticket that can be forwarded on.

To upgrade and pay the difference for the South Wales derby, please call the ticket office on 01792 616400 (option 1).

Supporters who purchased a 2024-25 season ticket after tickets for the south Wales derby went on sale (July 31), and have been sent a match ticket for this game are reminded that your season ticket card will not allow you access for this match, and you must bring your match ticket.

This match ticket may be a physical ticket, in the app or a digital ticket sent by email.

Hospitality guests are reminded that our lounges open two hours before kick-off, except for the Gower Lounge which is one hour before kick-off.

Please ensure you and your respective guests have the necessary tickets and passes.

We will not be able to issue match-specific tickets or passes on the day. Therefore, if you require re-prints please contact the office on 01792 616628 as soon as possible. 

All hospitality collections will be available from hospitality collections. This is located in the west stand and is well sign-posted.

If you would like to collect from the Swansea.com Stadium ahead of the matchday, please contact the team on 01792 616628 and this can be arranged.

Due to Sunday opening hours, the club shop will be open between 12pm and 6pm for this fixture. 

The Westacres south stand is home to our family zone.

For more information about the family zone, and for information for first time fans, please visit our first time fans guide.

Located in the East Stand, the newly-refurbished Mel Nurse bar will be open for all match ticket holders from two hours before kick-off and for an hour after full time.

Ticket holders in the East Stand will also be able to head to the bar at half-time. 

Reviva coffee van 

After feedback from our matchday working group, we are pleased to introduce the Reviva coffee van. This van will be in place outside the Swansea University West stand, offering a complement of coffees and syrups, including lattes, cappuccinos and iced coffees. 

Drinks purchased from this van can then be taken into the stadium.

Order pre-match service

Supporters in the West and South stands are able to place orders pre-match on our self ordering units, and collect their food at half time. Please follow the steps on screen and keep your receipt and show to kiosk staff to take advantage of less queues at half time. 

New for the 2024-25 season, supporters can see add their social post to the stadium’s big screen on matchday using #SocialLive.

As a club, we want the Swansea.com Stadium to be an inclusive and enjoyable environment for all supporters.

Supporters can view the club's facilities here.

For a visual guide to the stadium, please visit our partners AccessAble by clicking here.