The North car park will be open from 3pm for those with car parking pre-booked onsite. Please note this car park will close at 5.30pm and parking outside of this window will not be permitted.

Our catering village will be open from 4pm, with doors opening at approximately 5pm.

Concert-goers should be in the stadium bowl area for 6.30pm in preparation for the first support act.

Please note timings are approximate and subject to change.

No children 5 and under are permitted to this event in any area of the Swansea.com Stadium.

Please see below age restrictions for pitch standing and reserved seating:

Pitch Standing:  No Under 14s permitted. Under 16s must be accompanied by an adult who is 18 or over.

Reserved Seats: Under 16s must be accompanied by an adult who is 18 or over.

Please note all wheelchair bays have been sold for this event and we do not have capacity to move tickets into these areas.

If you have any queries regarding the event, we ask you to please get in touch with our team via email on accessibility@swanseacity.com.

A list of prohibited items is documented below:

• Glass (including perfume bottles)
• Alcohol
• Drugs
• Flares/pyro/fireworks/smoke cannisters
• Unmanned Aerial Vehicles (i.e drones) or other similar articles
• Tin cans
• Hard plastic cups
• Banners with poles, flags or political/crude banners/flags
• Professional cameras (with large telephoto/detachable lenses)
• Selfie sticks
• Lasers/laser pens
• Video recording equipment
• Audio recording equipment
• Animals (other than assistance/support)
• Anything deemed dangerous or a possible weapon that could cause injury or compromise safety

The above articles are not permitted in the stadium and any person in possession of any such articles may be refused entrance.

Smoking (including E-cigarettes) is not permitted in any area of the stadium.

All ticket holders are prohibited from bringing any bag into the stadium unless it is smaller than an A4 piece of paper (height: 297mm width: 210mm depth: 210mm).

Bags will be checked at an outer cordon before entering the stadium. Bags larger than A4 will not be permitted entry.

One bottle of water (500ml or smaller) in transparent plastic will be permitted, but these must be sealed on entry.

No alcohol is permitted to be brought through the stadium entry points.

The show will not be cancelled in the event of inclement weather, so we ask you to check forecasts ahead of attending and dress appropriately.

Overnight camping is not permitted.

Where are my seats located?

Your e-ticket will identify your allocated seat and entry point. We ask that you access the stadium via the entry gate specified on your ticket. The map below highlights the stadium plan and entry points. Please do not hesitate to ask a steward within the stadium for assistance in finding your seat.

My ticket hasn’t arrived, what should I do?

If your ticket has not arrived, please contact the ticket agent you purchased your ticket through as they will be able to assist you.

I need to collect my tickets. Where is the box office?

The box office is situated in the South West corner of the stadium. Please bring your confirmation email and reference number with you, along with proof of ID.  

If I have a query on the day, who should I talk to?

Any queries can be put to the many venue Stewards on site. Please note, the promoter box office can be found between entrances A and B off Brunel Way.

Please note that if you have already entered the stadium and wish to visit the box office, you would need to exit and re-enter with your concert ticket.

What are your terms and conditions?

Our promoter terms and conditions can be found here.

Please visit our dedicated travel webpages for more information.

There will be a full complement of food and drink refreshments on offer at the Swansea.com Stadium

Once inside the gates you will have full access to the stadium catering village where there will be a wealth of food and drink outlets to chose from.

You will be required to provide photo ID as proof of age when purchasing alcohol.

The Swansea.com Stadium is a fully cashless stadium across all areas, so only card payments are accepted.

If you have medical or dietary needs, please contact accessibility@swanseacity.com. A member of the team will be able be able to provide you with a certified letter allowing you to bring the necessary items. 

No alcohol is permitted into the stadium.

No, there is no cloakroom facility available for this event. Please ensure you check the weather forecast prior to departure and ensure that you bring appropriate clothing for all weather conditions.

No. There is nowhere available for you to charge your mobile phone at this event.